How Total Sales Are Calculated

During those 7 days, the buyer must have:

• Opened the product or added it to their cart directly from the LiveMeUp player, or
• Watched a live or replay while the product was being featured, or
• Watched the product's shoppable video.

Attribution rules

• Watched multiple videos? The sale is attributed to the most recently watched video.
• Added to cart from the player? The sale is always attributed to that video.
• One order, one count: Each order is counted only once in your sales totals.
• Sales amounts: Calculated after discounts, excluding taxes.
• Reporting time: New sales appear within minutes, and attribution is finalized approximately 1 hour after purchase.
• Orders placed before May 9, 2026: These remain subject to the previous attribution method.
• Flash Sales and Boost campaigns: These are not affected by these attribution rules.

See every sale behind your numbers

On a live's analytics page, click the (i) icon next to Total Sales to download a CSV file containing every attributed order.
The file includes:

• Order details, including a direct link to Shopify
• Product and quantity purchased
• Sales amount
• Associated live or replay
• Reason the sale was attributed to LiveMeUp

Simply download and open the CSV file to review each order. You can also click the Shopify order link to view the purchase directly in your store.

Verify attribution in Shopify

You can confirm that a product was tracked by LiveMeUp by checking for the following tag on the ordered product:
_lmu_video_id: ba8b21b1-33f5-4cd0-8e96-8babef9231e0
This tag identifies the LiveMeUp video associated with the product.${color}#f80d0d

FAQ

Why did my livestream sales go down?
Total Sales now counts only sales made through LiveMeUp on your website. Sales made on Facebook Live Shopping aren't included yet; they'll be added soon. If you compare with older figures, this can look like a drop.

Why are there more orders than product views?
A product view means a viewer opened the product in the player (for example, to read the description). A sale can still be attributed without a product view: for example, someone who watched the live while the product was featured, then left and bought it directly on your store within 7 days.

Can I switch back to the previous calculation?
No. The previous method counted every order placed on your store during the live, including orders from people who never watched. Total Sales now counts only sales attributed to LiveMeUp videos.

A shopper added a product from the live, then checked out later with other items. What counts?
Only the product added from the LiveMeUp player is counted. Other products in the same cart aren't.

When are my numbers final?
Your numbers are accurate at any time. Orders from viewers keep being added for 7 days after they watched. After that, only orders placed directly from a replay or shoppable video are added.

Can I export other live data (viewers, chat)?
Not at the moment. Only the sales report is available as a CSV file.

Updated on: 09/11/2026