Create a Live event
Create a Live event
Video tutorial in 🇬🇧Some readersAdd welcoming messages
Click on the Event you just created Go to the "Settings" tab and scroll down Customise your welcoming messages "Pre-event" and "Post-event" and customise your moderator name and welcoming message to the chat (https://storage.crisp.chat/users/helpdesk/wFew readersAdd your brand identity
Now select the "Theme" tab Customise with your logo and font Then your colours and covers And "Update" (https://storage.crisp.chat/userFew readersAdd products to your Live event
Go to the "Products" tab and click "+ ADD PRODUCT" The product popup will appear with your product catalog ⭐️All your active products are synchronised in real time Select the products you want to add to your Live event and confirm with "ADD" (https://stFew readers
Streaming camera
Download the Livestream camera App
Flash the QR code with your smartphone to download the Livestream camera App ⭐️ Available on iOS App Store ⭐️ Available on Google Play StoreFew readersConnect the Livestream camera App
Follow the sequence carefully Remember when you created your first Live you entered your smartphone number Use the same number to access the camera App You will receive a 6-digits login code (https://storage.crisp.chat/users/helpdesk/website/bd2c813882227800/4png1mopqeFew readersStream from StreamYard (New 🚀)
Stream from an external streaming platform We recommend using StreamYard as streaming provider : https://streamyard.com/ Once you've created an account on StreamYard, select the Basic plan which will give you many creative options and the RTMP streaming capability : streaming from multiple cameras : show your products under different angles hosting a dual stream live : invite someone to co-host a live with you In any case, a simple setup is needed as shown below : Click onFew readers
Notifications and sharing
Retrieve a link for a Live event
Video tutorial in 🇬🇧FeaturedSMS notification for customers
Your might invite your customers to ask for notification when your Live event starts ⭐️ The platform sends SMS reminder 5' before the Live event starts Your customers fill-in their name and mobile phone number Your customers click "Submit" (https://stoFew readers
Go Live
Go Live
Video tutorial in 🇬🇧Few readersHighlight products during a Live
To highlight a product, click the “DISPLAY” button right next to the product Then move to the next one and so onFew readersModerate the chat during a Live
The chat moderation panel is on the right side of the screen You chat in real-time with your customers You pin a message that you want to show permanently to your customers (https://storage.crisp.chat/users/helpdesk/website/bd2c813882227800/screenshot-20Few readersClose the Live event
To close your Live, click on "CLOSE" and confirm The Live event is now closed and the replay will be processed automaticallyFew readers