Question 1

Where to find the link for an upcoming Live event?

Accepted Answer

| Here’s the link to your Live event. It’s ready to be sent as a clickable link via email, newsletter, SMS, or an Instagram story.

Question 2

Multistream to Instagram : Setup the stream

Accepted Answer

Before you begin :

||| Instagram Live Producer is available to Professional Accounts only and this feature is only available on desktop via Instagram.com. Official help page from Instagram HERE

|| Instagram isn't an e.commerce platform so your viewers on Instagram won't be able to purchase directly your products.

| Select your upcoming event

| Head to the "Multistream" tab and activate the Instagram block.

||| Create Live video on Instagram

||| Give a name to your Live event

||| Select Public or Practice

||| Retrieve the Stream URL and the Stream key provided by Instagram - DO NOT CLOSE THIS WINDOW - You'll need to get back here when going Live.

| Copy the URL and the

Question 3

What's new? 🎉

Accepted Answer

2024, Nov 7th

We’re very excited to announce two new price plans dedicated exclusively to shoppable videos. Explore these options to find the perfect fit for your needs! 💜

|| Available from your Shopify Admin

2024, Nov 6th

Good news! You can now delete your shoppable videos with ease. Go check it out!💜

|| Here's the tutorial on how to delete a shoppable video!

2024, Nov 5th

Bring your Live sessions on your Mobile App with the new integration between LiveMeUp and Shopney 🚀

| Have you considered the combined power of live shopping and a mobile app? With the new integration between LiveMeUp and Shopney, you can now offer your live shopping sessions directly on your mobile app. Native notifications will attract a very large audience, and the conversion rate will skyrocket 🚀

|| Visit Shopney on Shopify HERE and on the Shopney website HERE

2024, Sept 15th

We’re excited to introduce the widget carousel—now up and running! It’s ready to showcase your best shoppable videos on your homepage, as well as on any collection or product pages. 🚀

|| Check the [tutorial](/en/article/display-the-carousel-widg

Question 4

Adding your live shopping page to your store’s main menu

Accepted Answer

||| Adding your live shopping page to your store’s main menu will make it easier for customers to find your live and replay events and increase awareness of your live events.

| From your Shopify menu, click on Navigation under Online Store then look for "Main menu"

| + Add menu item

| Give a name to your new menu, such as “Live Shopping.” Then, look for “Live Shopping” in the dropdown menu below.

| Don't forget to "Add" at the bottom right.

| Your new menu is now created; "Save menu" on the bottom right.

| Check the visibility of your new menu on your website’s homepage. Done! Congrats!

Question 5

Create a Live event

Accepted Answer

To create a Live event, follow the guide!

| Go to the "Live Events" section on the left menu and click the "+ Create an event"

| The following popup will open

| Add a title, a showtime, a description and the smartphone number as your primary streaming source

| You're all set! Let's now customise and add products to your event (see next tutorial)

Question 6

Multistream to Facebook : Requirements & FAQ

Accepted Answer

||| The LivemeUp platform supports multistreaming to Facebook Pages but does not support multistreaming to Facebook Groups.

| Connect your Facebook account

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