Question 1

Where to find the link for an upcoming Live event?

Accepted Answer

| Here’s the link to your Live event. It’s ready to be sent as a clickable link via email, newsletter, SMS, or an Instagram story.

Question 2

Multistream to Instagram : Setup the stream

Accepted Answer

Before you begin :

||| Instagram Live Producer is available to Professional Accounts only and this feature is only available on desktop via Instagram.com. Official help page from Instagram HERE

|| Instagram isn't an e.commerce platform so your viewers on Instagram won't be able to purchase directly your products.

| Select your upcoming event

| Head to the "Multistream" tab and activate the Instagram block.

||| Create Live video on Instagram

||| Give a name to your Live event

||| Select Public or Practice

||| Retrieve the Stream URL and the Stream key provided by Instagram - DO NOT CLOSE THIS WINDOW - You'll need to get back here when going Live.

| Copy the URL and the

Question 3

🎉 What's new!

Accepted Answer

2025, Apr 2nd

| 🎉 Keep the Show Going with the Mini-Player! Your live stream stays visible as shoppers browse your site—seamless, immersive, and always on (except on checkout page).

|| Watch the Tutorial Enabling the Mini Player Widget

2025, Mar 30th

| 🔥 Add Products On The Fly – No Prep, All Power! Bring spontaneity and surprise to your live sessions by adding products instantly.

|| Watch the Tutorial Add Products On The Fly – No Prep, All Power

2025, Mar 29th

| Scan & Sell: Add Products to Your Live with Shopify POS Scanner! Save time and stay spontaneous—scan your product and go live instantly.

|| Watch the Tutorial Scan & Sell: Add Products to Your Live with Shopify POS Scanner

2025, Mar 27th

| 👋 Say Hello with style – Meet our new Welcome Widget! The widget Welcome lets merchants display a video in the bottom left or right corner of their site. Perfect for

Question 4

Adding your live shopping page to your store’s main menu

Accepted Answer

||| Adding your live shopping page to your store’s main menu will make it easier for customers to find your live and replay events and increase awareness of your live events.

| From your Shopify menu, click on Navigation under Online Store then look for "Main menu"

| + Add menu item

| Give a name to your new menu, such as “Live Shopping.” Then, look for “Live Shopping” in the dropdown menu below.

| Don't forget to "Add" at the bottom right.

| Your new menu is now created; "Save menu" on the bottom right.

| Check the visibility of your new menu on your website’s homepage. Done! Congrats!

Question 5

Create a Live event

Accepted Answer

To create a Live event, follow the guide!

| Go to the "Live Events" section on the left menu and click the "+ Create an event"

| The following popup will open

| Add a title, a showtime, a description and the smartphone number as your primary streaming source

| You're all set! Let's now customise and add products to your event (see next tutorial)

Question 6

Multistream to Facebook : Requirements & FAQ

Accepted Answer

|| The LivemeUp platform supports multistreaming to Facebook Pages but does not support multistreaming to Facebook Groups.

||| Please note that to enable live streaming on Facebook, your account must be at least 60 days old and your Page or professional profile must have at least 100 followers.

| Connect your Facebook account

||| Having trouble streaming on your page? Make sure the “Viewing and Sharing” option is enabled in your Page Settings.

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