Question 1

Instagram: setup the stream (Short Video)

Accepted Answer

| Multistream your LiveMeUp live event to Instagram, so your followers can watch it there too.

Before you start

Instagram Live Producer is only available to Professional accounts, and only on desktop via Instagram.com.

|| Instagram isn't an e-commerce platform: your viewers on Instagram can't purchase your products directly there.

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Step 1 — Activate Instagram in your LiveMeUp event

Select your event, then click Edit.

Select Multistream and activate the Instagram block.

Step 2 — Create a Live video on Instagram

On Instagram.com, create a Live video.

Give your Live a name.

Select Public or Practice.

Copy the Stream URL and Stream key provided by Instagram.

|| Never close this Instagram window: you'll need to come back to it when going live.

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Question 2

Connect the Live shopping page with the main menu

Accepted Answer

| Adding the Live shopping page to your store's main menu makes it easier for customers to find your live and replay events, and increases awareness of your live sessions.

Step 1 — Open your main menu

From your Shopify Admin, click Content → Menus, then open Main menu.

Step 2 — Add a menu item

Click Add menu item.

Step 3 — Link it to the Live shopping page

Give your menu item a name, such as "Live Shopping." Then select Pages and choose Live Shopping from the dropdown.

Step 4 — Save

Click Save at the bottom right of the screen.

Step 5 — Check your homepage

Visit your website's homepage to confirm the new menu item is visible. Done!

Question 3

Facebook Live Shopping : A few prerequisites!

Accepted Answer

| Before setting up Facebook Live Shopping, check that your Facebook account and Page meet Meta's eligibility criteria.

|| LiveMeUp supports Facebook Live Shopping on Facebook Pages. Facebook Groups are not supported.

Eligibility criteria

To start or schedule live events

Your Facebook profile is 60+ days old
Your Facebook Page has 100+ followers

To create live video ads

An eligible business portfolio in Meta Business Suite
Ad spending activity with a low ad rejection rate in the past 6 months

To set up ads for an upcoming live event

An ad account in Ads Manager

Why sell live on Facebook

The slides below come from Meta's Facebook Live Shopping training. In short:

Reach: Meta reports billions of live stream plays on Facebook every day.
What viewers get: discovering new products, entertaining presenters, a community to chat with, and content from businesses they care about.
What sellers get: new audiences, synced product catalogs for real-time shopping, and no additional selling fees from Meta.
Across the whole shopper journey: reminder ads before the live, Live Video Ads that bring in new viewers once you go live, shopping tools during the live (pinned products, comments, featured links), a picture-in-picture checkout experience, and highlight clips after the live to re-engage viewers.
Performance marketing: advertisers use Live Video Ads to drive conversions while extending the reach of their lives across Me

Question 4

FAQs Instagram

Accepted Answer

Requirements

You need a Professional Instagram account.
The stream key isn't permanent: you need a new one for each stream.
Always keep the Instagram Live Video tab open. If you close it, you can't return to it and the stream ends.
Once you see your preview on Instagram, you have up to 5 hours to click Go live.
If you end your stream on LiveMeUp before ending it on Instagram, the Instagram live stays frozen on the last frame for 4 minutes before ending.
Instagram starts recording as soon as you go live from LiveMeUp, even before you click Go Live on Instagram. Keep this in mind to avoid unwanted footage in your archive.

Frequently asked questions

Why do my Instagram stream URL and key keep disappearing? Instagram's stream URL and key are only valid for up to 5 hours. Paste a new URL and key into LiveMeUp for every live — we recommend doing it about an hour before you go live.

Will Instagram save my stream? Yes, if live archiving is enabled in your Instagram settings.

Can I see Instagram comments in LiveMeUp while streaming? No. Instagram comments don't appear in your LiveMeUp Live manager. Keep the Instagram stream window open to see them there.

Will my followers be notified that I'm live? Yes. Your followers get a notification when you go live.

What if I end my LiveMeUp stream but forget to end it on Instagram? It ends automatically on Instagram after 4 minutes.

Why isn't my stream appearing on Instagram? You may

Question 5

Create a Live event (Short Video)

Accepted Answer

| Create your first live event in under a minute. It appears on your website right away with a countdown, so shoppers can sign up for a reminder.

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Step 1 — Create the event

In Shopify → LiveMeUp Live Shopping → Live events, click Create live event (top right).

Step 2 — Fill in the details

The Let's set your event popup opens. Fill in:

Title (up to 100 characters) — shown to shoppers
Show time and Time — the date and start time of your live
Description (up to 2,000 characters)
Phone number — the number of the smartphone you'll stream from, with the country code. It's how the Camera App pairs with your event.
Display this event on your Live Shopping Page — keep it on so shoppers see the upcoming event and countdown

Click Create.

You're all set

Your event appears as a card marked Planned, with its date, an SMS Signups counter, and Go live and Edit buttons.

|| Next: Edit and customize a Live event and [Add products to a Live event](/en/ar

Question 6

YouTube: connection guide

Accepted Answer

| Multistream your LiveMeUp live events to your YouTube channel.

Before you start

Live streaming must be enabled on your YouTube account. Check it in your YouTube settings.

|| YouTube may take up to 24 hours to enable live streaming.

Step 1 — Connect your YouTube account

From the Integrations menu, select the YouTube tab and connect your YouTube account.

Step 2 — Select your channel in the live event

Open the Multistream tab of your live event.

Select the channel where you want to multistream, then click Save. You're all set.

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