Troubleshooting Facebook Live Shopping Integration

Here are the most frequently asked questions about the Meta integration.

Unable to connect your Business Portfolio

If you're stuck on Facebook's confirmation page, the Facebook account you're using may not have the required permissions to connect the Business Portfolio. Check that your account has the appropriate access, or ask someone with the required permissions to complete the integration.

Products aren't available to pin

If you see the "Not on FB sales channel" tag under Add Products, the product hasn't been synced to Facebook yet. Add or sync the product to the Facebook sales channel before pinning it.

Updated on: 07/11/2026

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