8- Troubleshooting Facebook Live Shopping Integration
Here are some of the most frequently asked questions about the Meta integration.
Unable to connect your Business Portfolio
If you’re stuck on Facebook’s confirmation page, the Facebook account you’re using may not have the required permissions to connect the Business Portfolio. Check that your account has the appropriate access, or ask someone with the required permissions to complete the integration.
Products aren’t available to pin
If you see the “Not on FB sales channel” tag under Add Products, the product hasn’t been synced to Facebook yet. You’ll need to add or sync the product to the Facebook sales channel before it can be pinned.
Updated on: 25/08/2026